How does the free trial work for travel agencies and tour operators?

Start with the Free plan — no credit card required. You get 5 quotes, 25 customers, and full WhatsApp sharing for sending branded PDF quotes to passengers. When you're ready for more bookings and GST invoicing, upgrade to any paid plan. You can cancel anytime with no charges.

How long does it take to set up a travel agency account on MoonTrip?

Less than 10 minutes. Sign up, add your agency details and GSTIN, and start creating travel quotes right away. No complex setup, no training — your team can begin quoting passengers immediately.

Is passenger and booking data secure on MoonTrip?

Yes. MoonTrip uses bank-grade encryption (AES-256) for all travel agency data at rest and TLS 1.3 for data in transit. Passenger records, booking details, and financial data are hosted on AWS with daily backups and strict access controls.

Can travel agents share quotes and itineraries with passengers via WhatsApp?

Yes. All plans include WhatsApp sharing. Send beautiful, branded PDF quotes and itineraries directly to passengers via WhatsApp, email, or any messaging app — a must-have for modern Indian travel agencies.

Is MoonTrip's invoicing 100% compliant with Indian Travel GST-1 and GST-3B regulations?

Yes. Every invoice generated by MoonTrip for travel agencies and tour operators is tagged with travel-specific HSN/SAC codes (e.g. 996411 for flights, 996311 for hotels). The system automatically categorizes B2B and B2C passenger sales and provides ready-to-export reports formatted for GSTR-1 and GSTR-3B filings.

How does the Air GST module calculate taxes on GDS and LCC commissions for travel agents?

MoonTrip applies the correct travel industry logic: 5% GST on the base fare for GDS/IATA net-rate tickets under the Principal model, and 18% GST on service fees or commissions for LCC bookings under the Pure Agent model. CGST/SGST and IGST splits are handled automatically for travel agency compliance.

How does a travel agency use dual invoicing to separate customer pricing from internal profit margins?

MoonTrip uses the industry-standard dual-invoice model built for travel agents and tour operators under the Pure Agent billing method. The Customer-Facing Tax Invoice shows the passenger transparent reimbursement costs and a processing charge. The Internal EXT (Balance Margin) Invoice captures the actual margin earned, hidden markups, and GST breakdown — visible only to the agency. This separation ensures profit privacy on B2B vendor quotes, keeps both invoices fully GST-compliant and accounting-ready for GSTR-1 and GSTR-3B filings, and gives travel agents a clear, real-time view of net profits across every booking.

How can a travel agent track actual profits after GST and vendor payouts?

MoonTrip's Actual Profit Tracking automatically deducts Vendor Net Costs and GST liabilities from the Customer Grand Total in real time. The internal dashboard shows true margins, vendor commission income, and total profit percentage — all invisible to the passenger.

How does MoonTrip calculate net profit for travel agents across different billing models and income scenarios?

MoonTrip tracks every income stream a travel agency earns. Base margin is Package Price minus Vendor Net Cost, with GST varying by billing model — 18% on margin only (Pure Agent), 18% on full value (Principal), or 5% on tour packages (no ITC). The system also captures: vendor commissions and handling charges (reducing effective cost), markup on services where the customer-facing price exceeds the internal vendor invoice, retained processing fees, and cancellation income — including the difference between vendor cancellation charges and what the agent charges the passenger, plus non-refunded booking fees. Vendor service fees are tracked as agency costs that reduce margin. TCS at 5% is auto-applied on international packages. The dashboard aggregates all streams into a single real-time Total Profit figure for every travel agent quote and booking.

Does MoonTrip's ledger support travel-specific settlements like Balance Carry-Forwards for future bookings?

Absolutely. If a passenger cancels a trip or makes an overpayment, travel agents can roll the remaining funds into a Credit Note or Future Trip Ledger. The Customer Advance Ledger tracks every credit and debit with a running balance, automatically applying balances to new bookings. Off-Platform Adjustments, Contra-Entries, and Voucher-Based Settlements are fully supported.

How does the PNR-to-Itinerary Converter handle multi-sector flights from Amadeus, Sabre, and Galileo?

Travel agents simply paste their PNR text from any GDS terminal — Amadeus, Sabre, or Galileo — and MoonTrip's parser automatically extracts all flight segments, layovers, passenger details, and booking classes. It auto-populates the quote builder, which can be instantly converted into an invoice and itinerary. No GDS integration or terminal connection needed — just paste and go. Agents can also use the Generic PNR Parser to paste free-form text or upload a ticket image to extract flight information and auto-populate quotes and invoices instantly.

How do automated pending payment reminders work for group bookings?

MoonTrip's Smart Receivables module monitors every traveler's Accounts Receivable ledger. When a booking remains in Partial or Unpaid status past its due date, the system triggers automated follow-ups via WhatsApp and Email until the passenger settlement is closed.

How do Indian travel agents handle customer booking cancellations and refunds in MoonTrip?

MoonTrip provides a guided cancellation wizard with two paths: Void Invoice (nullifies the entire invoice with full refund) and Cancellation Note for partial cancellations with charges. When customer charges exceed actual vendor charges, agent profit is captured via an internal EXT invoice. Processing fees can be retained or refunded with separate credit notes. Refunds can go to customer advance balance for future trips, be allocated to other pending bookings, or settled directly via UPI, bank transfer, or cheque. Up to 3 GST-compliant documents are auto-generated: Cancellation Note (E1), Internal Margin Invoice (E2), and Processing Fee Credit Note (E4). TCS refunds on international packages are handled automatically.

How does the Customer Advance Ledger work for travel agencies managing deposits and prepayments?

MoonTrip's Customer Advance Ledger tracks every prepaid balance with a full credit-and-debit view per customer. Advances are created from direct deposits (UPI, bank transfer, etc.) or cancellation refunds. When a new booking is created, available advance balance is auto-applied using FIFO ordering — reducing the pending amount instantly. The ledger provides running balances, PDF export with payment references, GST-compliant Credit Note generation for refund-sourced advances, and the ability to convert unused balances to direct refunds at any time.

Glossary

The Indian Travel Agency Dictionary

35 essential terms every Indian travel agent should know — GST billing, invoicing, PNR parsing, ledger management, and compliance. Each term links to a detailed guide.

Base Fare

The airline-published ticket price before airport taxes, surcharges, and GST — the only component subject to GST under the Principal model.

Airport Taxes

Government levies (YQ, YR, PSF, UDF) added to the base fare. Passed through at cost and not subject to GST.

B2B Invoice

A tax document issued to a business customer with a valid GSTIN, reported individually in GSTR-1 Table 4A.

B2B Quote

A vendor proposal from a DMC or wholesaler listing services, net rates, and package components for the agent to resell with markup.

Read more in: B2B Quote to Itinerary →

B2C Invoice

A tax document for individual consumers without GSTIN, reported as aggregated totals by tax rate in GSTR-1 Table 7.

Booking Class

A single-letter fare category (Y, S, V, etc.) indicating cabin level (Economy, Business, First) and fare rules of a flight seat.

Read more in: PNR Parser Guide →

Cancellation Note (E1)

A GST-compliant document reversing the original invoice amount minus cancellation charges when a booking is cancelled.

Carry-Forward Balance

An amount from a previous transaction (overpayment, cancellation refund, off-platform adjustment) that rolls into a future booking, linked to the Original Invoice.

Credit Note

A GST-compliant document reversing or reducing tax liability from a previous invoice, required under Section 34 of the CGST Act.

Customer Advance

A prepayment received before a booking is confirmed, credited to the customer's advance ledger for application to future trips.

Customer Advance Ledger

A per-customer account tracking all credits (deposits, refunds) and debits (booking applications) with a running balance using FIFO auto-application.

DMC (Destination Management Company)

A B2B wholesale travel company packaging local hotel, transport, and sightseeing services at net rates for agents to resell.

Read more in: B2B Quote to Itinerary →

Dual Invoicing

Generating a customer-facing tax invoice and a private internal margin sheet simultaneously — customer sees selling price, agency sees vendor costs and profit.

Read more in: Dual Invoicing Guide →

FIFO (First-In-First-Out)

An accounting principle where the oldest advance or credit is applied first to new bookings, ensuring consistent and auditable balance application.

GDS (Global Distribution System)

A centralized network (Amadeus, Sabre, Galileo) used by travel agents to search, book, and manage airline reservations globally.

Read more in: PNR Parser Guide →

GDS Consolidator

A third-party provider supplying discounted air tickets at net rates to travel agents for resale under the Principal billing model.

Generic PNR Parser

An AI-powered system that extracts flight information from free-form text, emails, WhatsApp messages, or images — beyond structured GDS formats.

Read more in: PNR Parser Guide →

GSTR-1

The monthly/quarterly outward supply return detailing every invoice with customer GSTIN, HSN/SAC codes, and tax breakdowns.

GSTR-3B

The monthly summary GST return showing aggregate outward supplies, input tax credits claimed, and net tax liability payable.

Hidden Markup

The profit margin added above the vendor net rate that is not visible to the customer, tracked on the Internal EXT Invoice.

HSN/SAC Code

A government-mandated classification code for goods (HSN) or services (SAC) required on every GST invoice — e.g., 996411 (flights), 996311 (hotels), 996422 (cabs).

IATA Code

A standardized identifier for airlines (2-letter, e.g., AI = Air India) or airports (3-letter, e.g., DEL = Delhi).

Read more in: PNR Parser Guide →

Input Tax Credit (ITC)

GST paid to vendors that can be deducted from output GST liability under the Principal model. Not available under the 5% tour package scheme.

Internal EXT Invoice

An internal document tracking actual vendor cost, hidden markup, and net profit per booking. Not shared with customers or reported in GSTR-1.

Read more in: Dual Invoicing Guide →

Net Rate

The wholesale price at which a vendor sells services to a travel agent, before markup or service fee is added.

Off-Platform Settlement

A payment settled outside standard banking flow — via personal UPI, contra-entry, or cash adjustment — tracked internally without affecting the GST invoice.

Place of Supply

The jurisdiction determining CGST+SGST (intra-state) vs IGST (inter-state) split, derived from customer GSTIN or agency location for B2C.

PNR (Passenger Name Record)

A coded data record in GDS systems containing flight segments, passenger names, booking classes, and reservation status.

Read more in: PNR Parser Guide →

Principal Model (@18%)

Agent is treated as buying and reselling the service. GST @18% on full selling price. ITC available on vendor purchases.

Read more in: Dual Invoicing Guide →

Principal Model (@5%)

Concessional scheme for tour operators selling bundled packages. GST @5% on full package value. No ITC available.

Read more in: Dual Invoicing Guide →

Processing Fee

A transparent charge for quote preparation and booking services, subject to GST under the Pure Agent billing model.

Read more in: B2B Quote to Itinerary →

Pure Agent Model

Agent passes vendor costs as reimbursements and charges GST only on the service fee. Lower GST liability since reimbursements are excluded from turnover.

Read more in: Dual Invoicing Guide →

Smart Receivables

A payment monitoring system tracking booking status and triggering automated WhatsApp/email reminders for overdue or partial payments.

Tax Collected at Source (TCS)

A 5% tax under Section 206C(1G) of the Income Tax Act, applicable to international tour packages exceeding ₹7 lakh annually under LRS.

Vendor Net Cost

The actual amount paid to the vendor for services, before any margin, markup, or processing fee is added by the agent.

These terms are explained in detail across our 7 travel agency guides. Each guide covers real scenarios with formulas, examples, and how MoonTrip automates the process.