How does the free trial work for travel agencies and tour operators?

Start with the Free plan — no credit card required. You get 5 quotes, 25 customers, and full WhatsApp sharing for sending branded PDF quotes to passengers. When you're ready for more bookings and GST invoicing, upgrade to any paid plan. You can cancel anytime with no charges.

How long does it take to set up a travel agency account on MoonTrip?

Less than 10 minutes. Sign up, add your agency details and GSTIN, and start creating travel quotes right away. No complex setup, no training — your team can begin quoting passengers immediately.

Is passenger and booking data secure on MoonTrip?

Yes. MoonTrip uses bank-grade encryption (AES-256) for all travel agency data at rest and TLS 1.3 for data in transit. Passenger records, booking details, and financial data are hosted on AWS with daily backups and strict access controls.

Can travel agents share quotes and itineraries with passengers via WhatsApp?

Yes. All plans include WhatsApp sharing. Send beautiful, branded PDF quotes and itineraries directly to passengers via WhatsApp, email, or any messaging app — a must-have for modern Indian travel agencies.

Is MoonTrip's invoicing 100% compliant with Indian Travel GST-1 and GST-3B regulations?

Yes. Every invoice generated by MoonTrip for travel agencies and tour operators is tagged with travel-specific HSN/SAC codes (e.g. 996411 for flights, 996311 for hotels). The system automatically categorizes B2B and B2C passenger sales and provides ready-to-export reports formatted for GSTR-1 and GSTR-3B filings.

How does the Air GST module calculate taxes on GDS and LCC commissions for travel agents?

MoonTrip applies the correct travel industry logic: 5% GST on the base fare for GDS/IATA net-rate tickets under the Principal model, and 18% GST on service fees or commissions for LCC bookings under the Pure Agent model. CGST/SGST and IGST splits are handled automatically for travel agency compliance.

How does a travel agency use dual invoicing to separate customer pricing from internal profit margins?

MoonTrip uses the industry-standard dual-invoice model built for travel agents and tour operators under the Pure Agent billing method. The Customer-Facing Tax Invoice shows the passenger transparent reimbursement costs and a processing charge. The Internal EXT (Balance Margin) Invoice captures the actual margin earned, hidden markups, and GST breakdown — visible only to the agency. This separation ensures profit privacy on B2B vendor quotes, keeps both invoices fully GST-compliant and accounting-ready for GSTR-1 and GSTR-3B filings, and gives travel agents a clear, real-time view of net profits across every booking.

How can a travel agent track actual profits after GST and vendor payouts?

MoonTrip's Actual Profit Tracking automatically deducts Vendor Net Costs and GST liabilities from the Customer Grand Total in real time. The internal dashboard shows true margins, vendor commission income, and total profit percentage — all invisible to the passenger.

How does MoonTrip calculate net profit for travel agents across different billing models and income scenarios?

MoonTrip tracks every income stream a travel agency earns. Base margin is Package Price minus Vendor Net Cost, with GST varying by billing model — 18% on margin only (Pure Agent), 18% on full value (Principal), or 5% on tour packages (no ITC). The system also captures: vendor commissions and handling charges (reducing effective cost), markup on services where the customer-facing price exceeds the internal vendor invoice, retained processing fees, and cancellation income — including the difference between vendor cancellation charges and what the agent charges the passenger, plus non-refunded booking fees. Vendor service fees are tracked as agency costs that reduce margin. TCS at 5% is auto-applied on international packages. The dashboard aggregates all streams into a single real-time Total Profit figure for every travel agent quote and booking.

Does MoonTrip's ledger support travel-specific settlements like Balance Carry-Forwards for future bookings?

Absolutely. If a passenger cancels a trip or makes an overpayment, travel agents can roll the remaining funds into a Credit Note or Future Trip Ledger. The Customer Advance Ledger tracks every credit and debit with a running balance, automatically applying balances to new bookings. Off-Platform Adjustments, Contra-Entries, and Voucher-Based Settlements are fully supported.

How does the PNR-to-Itinerary Converter handle multi-sector flights from Amadeus, Sabre, and Galileo?

Travel agents simply paste their PNR text from any GDS terminal — Amadeus, Sabre, or Galileo — and MoonTrip's parser automatically extracts all flight segments, layovers, passenger details, and booking classes. It auto-populates the quote builder, which can be instantly converted into an invoice and itinerary. No GDS integration or terminal connection needed — just paste and go. Agents can also use the Generic PNR Parser to paste free-form text or upload a ticket image to extract flight information and auto-populate quotes and invoices instantly.

How do automated pending payment reminders work for group bookings?

MoonTrip's Smart Receivables module monitors every traveler's Accounts Receivable ledger. When a booking remains in Partial or Unpaid status past its due date, the system triggers automated follow-ups via WhatsApp and Email until the passenger settlement is closed.

How do Indian travel agents handle customer booking cancellations and refunds in MoonTrip?

MoonTrip provides a guided cancellation wizard with two paths: Void Invoice (nullifies the entire invoice with full refund) and Cancellation Note for partial cancellations with charges. When customer charges exceed actual vendor charges, agent profit is captured via an internal EXT invoice. Processing fees can be retained or refunded with separate credit notes. Refunds can go to customer advance balance for future trips, be allocated to other pending bookings, or settled directly via UPI, bank transfer, or cheque. Up to 3 GST-compliant documents are auto-generated: Cancellation Note (E1), Internal Margin Invoice (E2), and Processing Fee Credit Note (E4). TCS refunds on international packages are handled automatically.

How does the Customer Advance Ledger work for travel agencies managing deposits and prepayments?

MoonTrip's Customer Advance Ledger tracks every prepaid balance with a full credit-and-debit view per customer. Advances are created from direct deposits (UPI, bank transfer, etc.) or cancellation refunds. When a new booking is created, available advance balance is auto-applied using FIFO ordering — reducing the pending amount instantly. The ledger provides running balances, PDF export with payment references, GST-compliant Credit Note generation for refund-sourced advances, and the ability to convert unused balances to direct refunds at any time.

MoonTrip — Travel Agency Management Software for India

1. Scope of This Policy

This policy applies to all users of the MoonTrip platform, including travel agency owners, team members, and visitors to our website. It covers information collected through our website, web application, and any related services we provide. It does not cover third-party websites or services that may be linked from our platform — we encourage you to review their privacy practices independently.

2. Information We Collect

We collect information in three ways:

a) Information You Provide

Account details such as your name, email address, phone number, business name, and GST Identification Number (GSTIN).
Business data you enter into the platform, including customer records, booking details, quotes, itineraries, invoices, and payment records.
Billing and subscription information processed through our payment provider. We do not store full payment card numbers on our servers.
Communications with our support team, including emails and feedback.

b) Information Collected Automatically

Device and browser information, including IP address, operating system, browser type, and screen resolution.
Usage data such as pages visited, features used, time spent on the platform, and navigation patterns.
Cookies and similar tracking technologies, as described in our Cookie Policy.

c) Information From Third Parties

We may receive information from authentication providers when you sign in using a third-party account (e.g., Google), limited to your name, email address, and profile picture.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide our services: Operating the platform, managing your account, processing subscriptions, and generating invoices and itineraries.
To communicate with you: Sending service-related notifications, billing reminders, security alerts, and responding to your support requests.
To improve our platform: Analysing usage patterns, diagnosing technical issues, and developing new features (only with your consent for non-essential tracking).
To ensure security: Detecting, preventing, and addressing fraud, abuse, and technical vulnerabilities.
To comply with the law: Meeting legal obligations, including GST and tax-related requirements under Indian law.
To measure effectiveness: Understanding how users discover our platform through advertising (only with your consent).

We process your data under the following legal bases, as applicable under the EU General Data Protection Regulation (GDPR) and India's Digital Personal Data Protection Act, 2023 (DPDPA): contractual necessity, legitimate interest, your consent, and legal obligation.

4. How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

Service providers: We work with trusted third-party providers who assist with cloud hosting, authentication, payment processing, analytics, and customer support. These providers are contractually required to use your data only as necessary to perform their services and to maintain appropriate security standards.
Advertising partners: With your consent, we may share limited data with advertising platforms to measure the effectiveness of our marketing campaigns. You can withdraw this consent at any time.
Legal requirements: When required by law, regulation, or legal process, or to protect the rights, safety, or property of MoonTrip, our users, or the public.
Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

We may also share aggregated or de-identified data that cannot reasonably be used to identify you.

5. Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this policy. Specifically:

Account data is retained for the duration of your active account. Upon deletion, we retain it for an additional 30 days to allow for account recovery, after which it is permanently deleted.
Financial records including invoices, GST records, and tax-related data are retained for a minimum of 8 years, as required by Indian tax and accounting regulations.
Usage and analytics data is retained in aggregate form and is anonymised or deleted within 24 months.
Support records are retained for up to 3 years after resolution for quality assurance purposes.

You may request deletion of your account and personal data at any time by contacting us. Certain data may be retained where required by law.

6. Data Security

We implement industry-standard technical and organisational measures to protect your information, including encryption of data in transit and at rest, access controls, regular security assessments, and encrypted backups. While we take every reasonable precaution, no system can guarantee absolute security. If you believe your account has been compromised, please contact us immediately.

7. International Data Transfers

Some of our service providers operate outside India. When your data is transferred to other jurisdictions, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent mechanisms required by applicable law. By using MoonTrip, you acknowledge that your data may be processed in jurisdictions with different data protection frameworks than your own.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you and receive a copy.
Correct inaccurate or incomplete information.
Delete your personal data, subject to legal retention obligations.
Restrict or object to certain types of processing.
Export your data in a structured, machine-readable format (data portability).
Withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of prior processing.

Under India's DPDPA 2023, you may also raise a grievance with our designated contact and we will respond within the timeframe prescribed by law.

To exercise any of these rights, contact us at support@moontrip.app. We respond to verified requests within 30 days.

9. Cookies & Similar Technologies

We use cookies and similar technologies to operate our platform and enhance your experience. Non-essential cookies are only activated after you provide explicit consent. For full details on the types of cookies we use, how they work, and how to manage your preferences, please refer to our Cookie Policy.

10. Children\u2019s Privacy

MoonTrip is a business platform designed for use by travel agency professionals. Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will promptly delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by email. We encourage you to review this policy periodically.

12. How to Contact Us

If you have questions about this policy, wish to exercise your data rights, or have a privacy-related concern, please reach out to us:

Email: support@moontrip.app

Website: moontrip.app